Frequently Asked Questions

Why can't I log-in to my library account?

Reasons you may not be able to log-in to your account include:

CougarNet ID versus PeopleSoft ID

Make sure you are using your CougarNet ID and not your PeopleSoft ID to log-in to your account. The two are not the same.

  • Your CougarNet ID tends to be your last name followed by your first initial
  • Your PeopleSoft ID tends to be a string of numbers and is located on the back of your Cougar Card.

Most library accounts will require your CougarNet. Your interlibrary loan (ILL) account may use a unique username and password. Why can't I log-in to my ILL account?

Copying and pasting your credentials

Do not copy and paste your CougarNet ID and password to log-in. Copying and pasting sometimes adds an extra space, which will result in a log-in failure.

New students

If you are a new student, you will not be able to log-in until the first day of classes.

Too many log-in attempts

Accounts are locked after five failed log-in attempts. You can try to log-in again after thirty minutes.

Reset your password

If none of the above works, you can try resetting your resetting your CougarNet password.

Cache, cookies, and browser history

If you have previously seen an electronic resource that you are looking for, you may be pulling a cached copy of the page. To address this problem, try clearing your cache, cookies, and browser history.

Contact UIT

If you are still having issues with your CougarNet account, contact University Information Technology (UIT).

UIT Help Desk: (713) 743-1411
support@uh.edu

Last updated: Jul 16, 2019

Why can’t I login to my ILL account?

For most people, your interlibrary loan (ILL) account is the same as your CougarNet. ILL can also be accessed with a unique login and password.

You may not be able to login to your ILL account because your login and/or password needs to be reset.

Reset CougarNet password

If you use your CougarNet login to access your ILL account, you may need to update or reset your CougarNet password.

For help resetting your password, contact University Information Technology (UIT).

UIT Help Desk: (713) 743-1411
support@uh.edu

Reset your unique password

If you created an unique login and password and can not login to your ILL account, or if you’re not sure what your log-in is, please contact the Interlibrary Loan department to have your login and password reset.

713-743-9720 (phone)
713-743-9725 (fax)
ill@uh.edu

Last updated: Jul 16, 2019

Why can't I access library databases?

Reasons you may not be able to access a database include:

We do not subscribe to that database

Please see the current list of available databases. We may not subscribe to the resource you are trying to access.

You may be able to get access to the resource through a interlibrary loan (ILL).

You are not affiliated with UH

Current students, faculty, and staff may access the library databases.

If you are not affiliated with UH you may access the databases in one of our computer labs (public computer use policy).

Off campus access

If you are off campus, you must first sign in using your CougarNet ID and password.

CougarNet password

You may need to reset your CougarNet password to access a database. After resetting your password, you will need to wait 30 minutes before accessing the database.

For help resetting your password, contact University Information Technology (UIT).

Last updated: Jul 16, 2019

It’s too hot/cold in the library

We are aware of ongoing building temperature issues in MD Anderson Library. Maintenance projects are already underway to correct the problem.

We apologize for any inconvenience caused. Our recommendation is to explore the library for comfortable temperatures, as not all locations suffer from the same A/C issues.

Study space is also available in our 3 other library locations.

Last updated: Oct 17, 2019

How do I reset my CougarNet password?

Reset your CougarNet password on the CougarNet Password Wizard

Please note that the Libraries does not manage CougarNet accounts.

If you are still unable to reset your CougarNet password, contact University Information Technology (UIT).

UIT Help Desk: (713) 743-1411
support@uh.edu

Last updated: Jul 16, 2019

How do I reset my ILL password?

Contact the ILL Department to reset your password.

713-743-9720 (phone)
713-743-9725 (fax)
ill@uh.edu

Last updated: May 23, 2019

Why can’t I access an article from a library database?

If you cannot access an article from a database that you are signed-in to, there are two things you can do:

Check journal titles

We may not have access to a particular journal title in the database you are using.

To check, go to Journal Titles. Search for the journal the article is published in. If we subscribe to that journal, its name will appear in the results. Select the journal, and a list of databases and their coverage date ranges will appear.

Interlibrary loan

If we do not subscribe to the journal that published the article you need, of if you are still having trouble getting the article, you can request it from interlibrary loan (ILL).

Last updated: Jul 10, 2019

How do I checkout cameras and other equipment from the library?

Equipment for checkout is available in MD Anderson Library, the Health Sciences Library, and the Music Library. A valid Cougar Card is required. Equipment may not be placed on hold and is available on a first come, first serve basis.

See the full list of available equipment

Last updated: Jul 16, 2019

I’ve changed my password but still can’t log-in to my library account. What do I do now?

Reasons you may not be able to log-in to your library account after changing your password include the following:

Wait thirty minutes

Your new password can take up to thirty minutes to activate after you reset it.

Too many log-in attempts

If you have tried to log-in to your account unsuccessfully more than five times after changing it, you will be locked out of your account and will have to wait thirty minutes before you can log-in again.

CougarNet vs PeopleSoft

Make sure you are using your CougarNet ID and not your PeopleSoft ID to log-in to your account. The two are not the same.

  • Your CougarNet ID tends to be your last name followed by your first initial
  • Your PeopleSoft ID tends to be a string of numbers and is located on the back of your Cougar Card.

Most library accounts will require your CougarNet. Your interlibrary loan (ILL) account may use a unique username and password. Why can't I log-in to my ILL account?

Contact UIT

If you are still having issues with your CougarNet account, contact University Information Technology (UIT).

Please note that the Libraries does not manage CougarNet accounts.

UIT Help Desk: (713) 743-1411
support@uh.edu

Last updated: Jul 16, 2019